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Developing a CX Culture and Customer-first Mindset.
Creating Emotional Engagement with your customers
Aiming end-to-end digital customer experience
Creating a Customer Experience
Habit
Adopting AI and Augmented Reality to Propel Market Growth
Turning first-time buyers into loyal customers.
Analysing customer feedback to understand needs, expectations & preferences
Delivering real business results from customer experience efforts
Delivering consistently positive customer experiences post-purchase
SESSION ONE
CUSTOMER EXPERIENCE
SESSION TWO
CUSTOMER VALUE CHAIN ACROSS LIFE CYCLE
SESSION THREE
CUSTOMER EXPERIENCE STRATEGY
SESSION FOUR
BUILDING CUSTOMER EXPERIENCE CULTURE
SESSION FIVE
CUSTOMER RELATIONSHIP MANAGEMENT
SESSION SIX
LISTENING TO CUSTOMER
SESSION SEVEN
CUSTOMER EXPERIENCE MEASUREMENT
People & Technology
Each Participant completes a questionnaire prior to the session, designed to ensure their specific training objectives are achieved. Our trainer will tailor group discussions to meet your needs.
Practical exercises & case studies will ensure you can translate expert learning to your business.
a peer-to-peer mentoring group used to help members solve their problems with input and advice from the other group members.
"It was nice arrangement & ambience for learning. Gripel have managed the synchronization of capable Trainer & participants in most effective & optimal manner. Kudos to Gripel. Received implementation ideas for our areas. Understood gap is in what we practice & what is best to practice"
- DIRECTOR BANKING PRODUCTS
ORACLE
Very Informative & interactive sessions. Trainer was able to capture the attention through the program. Benefits learnt were Understanding CX, Networking & ability to build capabilities within my organization"
- PRESIDENT SALES & MARKETING
FINOLEX CABLES
"The training is rich in putting a perspective to the customer centric strategy. I would definitely recommend this course by Neil"
- CHIEF CUSTOMER OFFICER
TECH MAHINDRA LTD.
Neil is One of The 25 Most Promising Management & Strategy Consultants in India
Known in short as Neil helps organizations deliver superior customer experience, transform businesses & execute business strategy.
Neil has served in various leadership capacities in organizations like HSBC, Bank of America, Whirlpool Corporation, Standard Chartered Bank & TVS Motors. During his tenure, he has led a wide variety of enterprise-level change deployment programs in manufacturing & service environments.
swapnil@gripel.com
+91 9920449865