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Developing a CX Culture and Customer-first Mindset.
Creating Emotional Engagement with your customers
Aiming end-to-end digital customer experience
Creating a Customer Experience
Adopting AI and Augmented Reality to Propel Market Growth
Turning first-time buyers into loyal customers.
Analysing customer feedback to understand needs, expectations & preferences
Delivering real business results from customer experience efforts
Delivering consistently positive customer experiences post-purchase
CUSTOMER VALUE CHAIN ACROSS LIFE CYCLE
CUSTOMER EXPERIENCE STRATEGY
BUILDING CUSTOMER EXPERIENCE CULTURE
CUSTOMER RELATIONSHIP MANAGEMENT
LISTENING TO CUSTOMER
CUSTOMER EXPERIENCE MEASUREMENT
People & Technology
Each Participant completes a questionnaire prior to the session, designed to ensure their specific training objectives are achieved. Our trainer will tailor group discussions to meet your needs.
Practical exercises & case studies will ensure you can translate expert learning to your business.
a peer-to-peer mentoring group used to help members solve their problems with input and advice from the other group members.
"It was nice arrangement & ambience for learning. Gripel have managed the synchronization of capable Trainer & participants in most effective & optimal manner. Kudos to Gripel. Received implementation ideas for our areas. Understood gap is in what we practice & what is best to practice"
- DIRECTOR BANKING PRODUCTS
Very Informative & interactive sessions. Trainer was able to capture the attention through the program. Benefits learnt were Understanding CX, Networking & ability to build capabilities within my organization"
- PRESIDENT SALES & MARKETING
"The training is rich in putting a perspective to the customer centric strategy. I would definitely recommend this course by Neil"
- CHIEF CUSTOMER OFFICER
TECH MAHINDRA LTD.
Neil is One of The 25 Most Promising Management & Strategy Consultants in India
Known in short as Neil helps organizations deliver superior customer experience, transform businesses & execute business strategy.
Neil has served in various leadership capacities in organizations like HSBC, Bank of America, Whirlpool Corporation, Standard Chartered Bank & TVS Motors. During his tenure, he has led a wide variety of enterprise-level change deployment programs in manufacturing & service environments.